Kia Puhm has extensive experience building world-class practices that accelerate business growth. Kia leads businesses through the transition to customer-centric organizations. Her proprietary methodology provides clients with a disciplined and sustainable approach to increasing customer value and long term loyalty.Prior to K!A CX, Kia held chief customer positions at Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems.
Editor’s Note: This article first appeared on Kia CX’s blog here. I am often asked the question whether customer success