Want to Wow Your Customers? Build a Scalable Services Organization

Think SaaS buyers care about how or why your product works? Think again. As AtTask CTO Ted Hoy explains in this video, SaaS customers simply want a full-service solution that quickly — and easily — solves their biggest business problems. That’s why you should be hell-bent on building a scalable services organization.

When a homeowner goes out and buys a lawnmower, they typically have a very basic list of expectations for that product — it needs to start, work reliably, and perform the job it was designed to complete. When homeowners hire a lawn service, however, they have a very different list of expectations. Namely, they don’t care how or why that lawn service’s equipment works or how the lawn gets cut, they simply care that, when they get home, the job is done and their lawn looks great.


Own the Goal! Tips for Empowering Teams to Innovate

In today’s fast-paced business world, scale requires empowering teams to innovate freely and a team-wide commitment to achieving key business goals.

In the old days of software company development, managers would simply provide a list of tasks to their team — like writing code for specific features or executing a particular sales or marketing strategy.


Two Important Lessons for Managing a Lead Generation Team

Whether you’re a first-time manager or a savvy vet, what is the very first thing you should do when it’s time to dive in and start managing a lead generation team?

Your outbound lead generation team is just like a light, right? Just flip the switch once the team is built and it automatically starts doing its thing? Well, not exactly. In fact, according to Christy Weymouth, who launched ExactTarget’s team in 2005, actively managing a lead generation team properly right out of the gate is a critical part of its success.


4 Key Requirements to Consider a Freemium SaaS Model

Everybody loves free! But that doesn’t mean that a freemium SaaS model is inherently right for your business.

Your customers love free stuff. You love it when your customers are in love. But, it turns out, not all products lend themselves well to the freemium model. And if yours is one of them, the experience could leave a sour taste in everyone’s mouth.  Dan Rodrigues, CEO of Kareo (an OpenView portfolio company), explains the four key requirements for a freemium SaaS model to be successful.


6 Tips for Coaching Lead Generation Reps

Are you a manager in charge of pushing lead generation reps towards bigger and better results? These coaching tips will help you get a successful and sustainable process in place.

So you’ve reached the point of realizing your lead gen reps could use a little mentoring, which is great. But what’s next? It’s a question that Steve Richard of Vorsight hears all too often. Putting a system in place is a big step in the right direction, though, which is why he’s happy to offer some tips for coaching lead generation reps to help get you started.


What Does it Really Mean to Be a Customer-Centric Organization?

So, your company has good customer service. But does that really mean you’ve built a customer-centric organization?

Today, nearly every B2B technology business seems to suggest that it’s a customer centric organization — a company that’s wholly committed to providing a fantastic user experience and phenomenal customer service. And while that’s nice PR fodder, how many companies actually live up to that self-appointed designation? And what does building a “customer centric organization” really mean?


One Big Warning Sign Your Organization Isn’t Structured to Scale

Internal conflict and finger pointing can wreak havoc on any organization, but that’s particularly true for software businesses that are trying to scale.

In the old days, software used to be developed through a highly structured system that followed a linear path through large functional silos (product management, software development, quality assurance, etc.). But today, in a world where buyers expect businesses to deliver not just a product, but a service, that structure has evolved and SaaS organizations have had to adjust their development approach to it.


Getting Attention in 15 Seconds: How to Turn Any Cold Call into a Warm One (Webinar)

Struggling to get prospects to give you the time of day? In this webinar, renowned sales executive and entrepreneur Jeff Hoffman shares a simple cold calling structure that can dramatically warm up your prospecting efforts.

cold to warm webinar cover

How to Warm Up Cold Calls

When you call a new prospect — someone who isn’t aware of you, your company, or your product — you generally have less than 30 seconds to convince that person to do something other than politely tell you to take a hike. That’s a tight window to fit a powerful, personal, and engaging message into, but sales executive, author, and serial entrepreneur Jeff Hoffman says it can be done – and very often in just 15 seconds if you do it right.