Market Research

Crossing the Chasm, Part 5

September 29, 2010

The Market Segmentation Forum

OpenView Venture Partners held its Market Segmentation Forum in March to help its portfolio companies solve issues and concerns relating to market segmentation. Market segmentation is afflicts a number of business departments. When you have a technology product, it’s going to sell no matter what (to a reasonable extent), according to popular theory. But eventually sales will drop and begin to approach miniscule numbers. It’s inevitable. This is the sales chasm.

Crossing the sales chasm requires showing that the first sales figures you had – when you were actually selling products – are indicative of a sales trend, instead of anomalies that preceded the inevitable chasm.

Familiarizing yourself with the differences between temporary boosts in sales and long-term, sustainable sales is key to crossing the chasm. Without this knowledge, you’re certain to be misled by the data and fall into the chasm.

Photo by: Jean-Marie Hullot

Chief Business Officer at UserTesting

Tien Anh joined UserTesting in 2015 after extensive financial and strategic experiences at OpenView, where he was an investor and advisor to a global portfolio of fast-growing enterprise SaaS companies. Until 2021, he led the Finance, IT, and Business Intelligence team as CFO of UserTesting. He currently leads initiatives for long term growth investments as Chief Business Officer at UserTesting.