Lincoln Murphy is Customer Success Architect / Mentor for Storm Ventures. Previously he was the Customer Success Evangelist for Gainsight, where he drove thought-leadership in the areas of customer success, retention, and churn mitigation. Learn more about his customer acquisition and churn reduction consulting at sixteenventures.com.
"Customer success" — it's a term that has been getting a lot of attention in SaaS circles lately, but what does it really mean? SaaS