Jonathan Crowe is the Managing Editor of OpenView Labs. He focuses on executing OpenView’s content marketing strategy, developing and publishing the best content possible to help expansion-stage technology companies grow and succeed. Prior to joining OpenView, he was an editor at Da Capo Press, a nonfiction trade imprint of the Perseus Books Group.
It may be currently all the rage, but what are we really talking about when we talk about “customer success”? For SaaS