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Brandon Hickie

Market Insights Manager
OpenView Venture Partners

Brandon Hickie is the Marketing Insights Manager at OpenView. He primarily works with OpenView's portfolio companies to develop business strategies and optimize market and product positioning by means of market research, market intelligence, and customer and marketing analytics. Prior to OpenView, Brandon was an Associate in the competition practice at Charles River Associates for over three years, where he focused on merger strategy, merger regulatory review, and antitrust litigation.

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Recent Posts

Assessing the Maturity of Your Customer Success Organization

March 9, 2016

Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs of Customer Success. Access your free copy here. Different customer success approaches and goals will be relevant depending on where your company falls on the customer experience maturity spectrum, your annual contract value (ACV) and […]

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Exploring the Top 5 Benefits of Customer Success

March 2, 2016

Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs of Customer Success. Access your free copy here. While customer success helps you improve in many key areas – both tangible and intangible – the five most important business elements it drives are: Customer Retention Renewal […]

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Step by Step Guide to Building Your Customer Success Strategy

February 18, 2016

Editor’s note: The following is an excerpt from OpenView’s eBook Building Your Customer Success Strategy. In fewer than four years, David Sacks and Adam Pisoni were able to transform their business, Yammer, from a startup in the crowded collaboration space into a hyper-growth juggernaut that was acquired by Microsoft for $1.2 billion. Mike Grafham, former Head […]

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