Boaz Maor is a Customer Success Advisor. He previously has held roles as the EVP of Customers at WalkMe, and served as VP Customer Success at Mashery (acquired by Intel), where he built the company's first Customer Success team to over 60 professionals. With over 25 years of experience helping organizations transform and grow businesses to achieve measurable operating results, he excels at turning early startups into well-structured organizations with thought-out strategies, positioning, processes, and supporting cultures.
The Customer Health Score (CHS) has become a prominent metric for CS executives and Customer Success Managers (CSMs). Every CS team